🇩🇪 DE 🇹🇷 TR 🇬🇧 EN

Frequently Asked Questions

Useful information about IT and Technology

Why is my computer so slow?

A slow computer can have many causes: Too many background programs, a full hard drive, malware, or outdated hardware. An SSD upgrade and more RAM can significantly improve performance.

How do I protect myself from viruses and malware?

Use an up-to-date antivirus program, keep Windows and all programs updated, don't open suspicious email attachments, and only download software from trusted sources.

Why are regular backups important?

Hard drives can fail at any time, and ransomware can encrypt your data. Regular backups to external drives or the cloud protect against data loss and enable quick recovery.

What is the difference between SSD and HDD?

SSDs (Solid State Drives) are significantly faster, quieter, and more durable than HDDs (Hard Disk Drives). They have no moving parts and are perfect for the operating system. HDDs are cheaper for large amounts of data.

Do I really have to install Windows updates?

Yes, absolutely! Updates close security vulnerabilities that can be exploited by hackers, improve stability, and add new features. Don't postpone updates for too long.

Why won't my WiFi connect?

Check if WiFi is enabled on both router and PC, restart the router, verify the password, and update WiFi drivers. Sometimes forgetting and reconnecting to the network also helps.

What to do if my printer won't print?

Check power supply, USB/WiFi connection, toner/ink, and paper. Restart both printer and PC. Check the print queue and install the latest drivers from the manufacturer.

How do I create a secure password?

Use at least 12 characters with upper and lowercase letters, numbers, and special characters. Don't use dictionary words. Best to use a password manager for secure and unique passwords.

Can deleted files be recovered?

Yes, deleted files can often be recovered with special software as long as they haven't been overwritten. The faster you act, the higher the success rate. We offer professional data recovery services.

How do I set up an email account?

You need the SMTP and IMAP/POP3 server addresses of your email provider and your password. Most email programs like Outlook or Thunderbird have simple setup wizards. We're happy to help with setup.

My browser is very slow - what can I do?

Clear browser cache and cookies, disable unnecessary extensions, update the browser to the latest version, and run a malware scan. Too many open tabs can also affect performance.

When should I upgrade my PC?

When your PC is slow, new software won't run, or you experience frequent crashes. The most cost-effective upgrades are: SSD installation, RAM expansion, and for older PCs, a new processor. We're happy to advise you.

Will old software work on Windows 11?

Most programs will work, but very old software may have issues. Windows 11 has a compatibility mode for older programs. For special requirements, we're happy to check compatibility before an upgrade.

What are drivers and why are they important?

Drivers are software that allow your operating system to communicate with hardware like printers, graphics cards, or mice. Outdated drivers can lead to malfunctions. Regular updates are important.

What to do in case of a Blue Screen (BSOD)?

Note the error message, restart the PC, and check for Windows updates and driver updates. Memory tests and disk checks often help. For recurring blue screens, contact us for a diagnosis.

How do I remove stubborn malware?

Use specialized tools like Malwarebytes in safe mode. System restore to an earlier point often helps too. For stubborn infections, sometimes a reinstallation is necessary - we help with that.

How do I set up a home network?

Connect all devices to the router via WiFi or LAN cable, enable network discovery in Windows, and set up shares for folders and printers. We're happy to support you with network setup.

What is cloud storage and do I need it?

Cloud storage (like OneDrive, Google Drive, Dropbox) backs up your files online. Benefits: Access from anywhere, automatic backups, protection against hardware failure. Highly recommended for important data.

How do I transfer files to a new PC?

Use external hard drives, USB sticks, cloud storage, or network shares. Windows also has a built-in transfer tool. We offer professional data migration with transfer of all settings.

How does Remote Desktop work?

Remote Desktop allows remote access to your PC over the internet. Windows has a built-in feature, or you can use tools like TeamViewer or AnyDesk. We're happy to set this up securely for you.